Shipping policy

Shipping Policy

We ship all orders from the United Kingdom to customers in the United States.

Processing Time


All orders are processed and dispatched within 1–2 business days (Monday–Friday). Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time


Estimated delivery time is 1–3 business days from dispatch.

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or peak periods.

Shipping Rates

  • Flat rate shipping: $39.99
  • Free shipping on orders over $149

Shipping costs are calculated and displayed at checkout.

Duties, Taxes & Import Fees


All orders are shipped Delivered Duty Paid (DDP). This means:

  • All import duties and taxes are included in the price you pay
  • You will not be charged any additional fees on delivery

We handle all customs clearance and import processes on your behalf.

Order Tracking


Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Incorrect Address


Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Delayed Shipments

If your order is significantly delayed or lost in transit, please contact us at support@greatbritishimports.com.

Once a shipment is marked as delivered by the carrier, we are not responsible for lost or stolen packages. However, we will assist in opening an investigation where possible.

Will chocolate melt during delivery?

If you’re ordering to a warmer climate, there is a risk that chocolate and confectionery may melt during transit.

We’ve tested various packaging methods, including insulated packing and ice packs. However, ice packs can cause condensation and quality issues such as white bloom, which can damage both the chocolate and other items in the parcel. For this reason, we do not currently ship chocolate with temperature-controlled packaging.

By placing an order that includes chocolate, you accept the risk of melting due to heat during transit. Unfortunately, we are unable to offer refunds or replacements for items affected by warm weather or high temperatures.

We’re actively working on better solutions, but in the meantime, we recommend considering local temperatures before ordering chocolate products.

Contact


For any shipping-related questions, contact:
support@greatbritishimports.com