Refund policy
Returns & Refunds Policy
Due to the nature of the products we sell, we do not accept returns. All items, including food, drink and non-food products, are non-returnable once dispatched.
This is to ensure the safety and quality of all products we supply.
Damaged, Incorrect, or Faulty Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, incorrect, or faulty, you must contact us within 48 hours of delivery at support@greatbritishimports.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will review the case and, where appropriate, offer a replacement or a full/partial refund.
Non-Delivery / Shipping Issues
If your order does not arrive, please contact us within 7 days of the expected delivery date.
Once a shipment is marked as delivered by the courier, we are not responsible for lost or stolen packages. However, we will assist in opening an investigation where possible.
Refunds
If a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Contact
For any issues, contact:
support@greatbritishimports.com